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Utilities

Customer experience management software designed for utilities.

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Electronic Bill Presentment

Optimize the revenue lifecycle, improve operational efficiency, and enhance customer service with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill delivery options for one-time or enrolled payments with customer self-service and analytics, outbound interactive messaging, and document archival and retrieval.

  • Secure e-bill delivery
  • Flexible payment options (ACH, credit, debit)
  • Personalized messaging
  • Alerts and notifications
  • Bill consolidation
  • Self-service tools

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On-Demand Payments

Allow customers to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept payments from both customers enrolled in self-service and e-billing applications, and non-enrolled customers who prefer to make one-time, guest bill payments.

  • Multiple payment channels
  • In-person payment solutions: self-service kiosks, retail cash, and point of sale
  • Real-time payment processing
  • Enrolled or non-enrolled e-payments
  • Digital wallet payment acceptance (Apple Pay, Google Pay, PayPal, and Venmo)
  • AI-integrated payment channels
  • Payment reminders

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Document Print and Mail

Benefit from an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.

  • Advanced address hygiene 
  • Data management tools
  • Targeted messaging and marketing
  • Distributed mail production and delivery
  • On-demand document rendering

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Outage Communications

Shed some light on service disruptions and increase customer satisfaction through proactive and transparent communication during outages. KUBRA solutions use interactive maps, text messages, email, automated voice, and mobile app channels to keep customers informed. Self service and two-way communications allow customers to:

  • Report a power outage
  • Check outage status
  • Receive an estimated time of restoration
  • Learn the outage cause
  • Know the number of customers affected
  • See crew status
  • Locate crisis support (e.g. ice trucks)

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Account Management

Give your customers easy access to account management tools in their channel of choice. Our preference management solution lets your customers use their preferred channel to get information about and take action on such things as:

  • Mobile app account management
  • Billing, payment, and bill history
  • Communication preferences
  • Service Requests
  • Energy usage

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Customer Engagement

Increase program participation and improve customer satisfaction by providing customers with simple ways to access energy usage data, account information, and integrated home automation functionality. KUBRA products deliver a number of customer experience-enhancing features:

  • On-demand payments
  • Electronic bill presentment
  • Document print and mail
  • Alerts and preference management
  • Utility mapping
  • Natural Language Processing
  • Mobile apps

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Interactive Infrastructure Maps

Make it easy for customers to let you know about streetlight outages and other infrastructure issues with interactive maps, and streamline your repair process with customizable online reporting forms that integrate with your back-office systems. Pick the managed assets and activities that are most important to your customers:

  • Streetlight outages
  • Street maintenance issues
  • Gas leak location
  • Wildfire tracking
  • Vegetation (e.g. crowding power lines and obscuring road signs)
  • Water issues (e.g. water main break)
  • Graffiti

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Benefits

  • Increased Customer Satisfaction
  • Reduced Cost
  • Improved Compliance
  • Leading-Edge Technology

 

More Than 365 Clients Choose KUBRA

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