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Telecom

Customer experience management software that helps edge out your competition with personalized account management and improved customer experience.

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Electronic Bill Presentment

Optimize the revenue lifecycle, improve operational efficiency, and enhance customer service with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill delivery options for one-time or enrolled payments with customer self-service and analytics, outbound interactive messaging, and document archival and retrieval.
  • Secure e-bill delivery
  • Flexible payment options (ACH, credit, debit)
  • Personalized messaging
  • Alerts and notifications
  • Bill consolidation
  • Self-service tools

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On-Demand Payments

Allow customers to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept payments from both customers enrolled in self-service and e-billing applications, and non-enrolled customers who prefer to make one-time, guest bill payments.

  • Enrolled or non-enrolled e-payments
  • Real-time payment processing
  • In-person payment solutions: self-service kiosks, retail cash, and point of sale
  • Multiple payment channels
  • Digital wallet payment acceptance (Apple Pay, Google Pay, PayPal, and Venmo)
  • AI-integrated payment channels
  • Payment reminders

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Document Print and Mail

Benefit from an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.

  • Advanced address hygiene 
  • Data management tools
  • Targeted messaging and marketing
  • Distributed mail production and delivery
  • On-demand document rendering

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Customer Notifications

Keep customers engaged and informed by delivering automated notifications directly to their mobile device or email.

  • FAQs
  • Information about monthly bills
  • Bill reminders 
  • Contract terms 
  • Updates to account
  • Data usage
  • Member perks

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Mobile Apps

Allow customers on the move to conveniently check their accounts directly from their mobile devices. With KUBRA mobile app solutions, your customers can access a wide range of secure features and self-service tools designed for users on the go.

  • Manage account
  • Pay and view bills
  • Manage voice mail
  • See usage
  • View network outages
  • Change plans
  • Get help

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Interactive Maps

Let customers know where you’re located using a visual, interactive map.

  • Network outages
  • Business locations

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Benefits

  • Increased Customer Satisfaction
  • Reduced Cost
  • Improved Compliance
  • Leading-Edge Technology

 

More Than 365 Clients Choose KUBRA

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Our Certifications

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