The Storm Center outage map displays information on a map of your service territory and helps your customers, the media, elected officials, and regulators visualize both the challenges you face and your restoration progress. You choose the information you want to put on the map for outage locations or areas, in the summary reports, on an alert banner, and in links on the map web page. Our optional Outage Reporting and Status Tool lets your customers log in to view outage status information about their accounts or report an outage at their home or business.
During storm events, your customers will be better informed, more satisfied, and less reliant on your call center because they have direct access to status updates for estimated restoration times, crew status, outage causes, number of customers affected, and more.
The flexible structure of the Storm Center map allows you to add a wide variety of optional layers with related information, such as emergency resources and weather radar.
IncidentWatch Incident Map and Reporting Tool
The IncidentWatch™ map can improve your incident management process by making reporting easier for both you and your customers. The map interface gives your customers a simple, intuitive way to report problems with outdoor lights or other infrastructure. The search function and integrated location-based services allow the map to automatically move to a user’s current position. Once a customer submits a repair request for a particular asset, the map display changes to let other customers know that you are aware of the problem and are working to fix it. If you have an asset management system, you can connect it to IncidentWatch so reports from the map will automatically create repair tickets.
IncidentWatch is a flexible solution with a large number of use cases, including gas leak location, infrastructure reliability and improvement mapping, water utility mapping, and wildfire tracking.