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Bill Redesign Services

Get paid faster and make it easier for your customers to understand their bill with a new bill design.

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Never Underestimate the Importance of a Well-Designed Bill

From a simple refresh to match a new brand identity to a full restructuring to help meet business needs, KUBRA is here to help you tackle your bill redesign project.

Make your bill redesign about more than just adding a splash of color here and there. By focusing on creating an easy-to-understand bill, you:

  • Encourage faster bill payments
  • Increase customer satisfaction
  • Reduce call center volume
  • Expand program adoptions with on-bill messaging and onserts
  • Lower your billing costs

Bill Design Strategy

Whether you’re looking for a brand refresh, to reduce calls to your call center, or to meet regulatory requirements, we’ll develop a tailored strategy to help you achieve your company’s goals. The KUBRA Document Redesign team will work with you to implement effective improvements while maintaining consistency with your branding.

Access to Design Professionals 

You will have access to a team of design professionals whose expertise in bill formatting allows them to develop document designs that address the needs of your business and the needs of your customers. 

Our services include:

  • Restructuring the document layout to maximize readability and optimize understanding
  • Integrating color to highlight important messages and address common customer questions
  • Configuring the document to address the challenges of specific customers (e.g. vision impaired)
  • Supporting a variety of fonts, font sizes, styles, and images

Discovery and Research

All projects start with a discovery phase that allows us to review project goals, understand the current bill layout and design, and understand the needs of the various customer subsets.

You can also choose to add voice of the customer research to your bill redesign. This research may include qualitative and/or quantitative consumer research done in-person or virtually. Here we explore the perceptions and opinions your customers have of the current bill to help shape the creation of a new bill or to validate the direction of new bill designs.

Smooth Implementation

All proposed designs are reviewed by the KUBRA Implementation team to ensure each element works with the KUBRA iMail™ print and mail solution. However, you don’t have to be a KUBRA iMail client to take advantage of this service.

 

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