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How can KUBRA help me?

How can I receive and view bills?
How can I make payments?
How can I receive notifications?
How can I report outages?
How can I report other issues?
How can I get outage updates?

Biller Website

Secure Email

Mobile App

Text Message

Chatbot

Smart Speaker

CSR & IVR

Paper Bill

Billing

There’s no one-size-fits-all payment channel because your needs and preferences are unique to you. Whether you’re on holiday, on the go, or on your couch, KUBRA gives you all the options. Conveniently receive, view, and pay your bills using your preferred channel, including the biller's website, email, text, mobile app, and IVR.

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Biller Website

Secure Email

Mobile App

Text Message

Chatbot & Smart Speaker

CSR & IVR

Kioks, Retail, POS

Mail

Payments

Let’s face it, you’re not always home when you have to pay your bills. And you certainly don’t always have a stamp on hand so you can drop the payment in the mail. Enjoy using your preferred payment method to make last-minute, on-demand payments through digital, voice, in-person, or artificial intelligence (AI) channels.

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Outage Map

Mobile App

Text Message

Chatbot & Smart Speaker

CSR & IVR

Reporting Outages

When storms hit, don’t sit in the dark and wait for your utility to tell you there’s an outage in your area. Quickly and easily report power outages by text message, phone call, or use your service provider's mobile app. You can also report outages by going online to your service providers' outage map or chatting with their chatbot.

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Outage Map

Mobile App

Text Message

Chatbot & Smart Speaker

Automated Call

Outage Updates

Staying informed has never been easier. Get up-to-date information about outages in your channel of choice. Visit the outage map, send a text message, or ask your smart speaker to receive the latest updates. You can also register to receive proactive alerts from your service provider by text message, mobile app, or automated phone call.

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Incident Map

Mobile App

Text Message

CSR & IVR

Issues & Incidents

Real talk - you don’t always remember to report that broken streetlight by the time you get home. No worries, you can report issues like streetlight outages, graffiti, and potholes when you see them in a channel that is convenient for you. You can also easily report a problem using your service provider's mobile app, visit their incident map, send a text message, or make a quick phone call.

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Email

Mobile App

Text Message

IVR

Notifications

For notifications to be effective, they need to come in a channel you use. Sign up to receive updates about your bill or special programs notifications in your preferred channels. That can be email or snail mail, or for more urgent information about service outages and disconnects by text message or phone call. The choice is yours!

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