Healthcare Industry | Customer Experience Management Software

Create healthier customer relationships with solutions that simplify the billing and payment process, reducing the burden for patients and improving collection for healthcare providers.

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Electronic Bill Presentment

Optimize the revenue lifecycle, improve operational efficiency, and remove the stress from paying healthcare bills with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill delivery options for one-time or enrolled payments with customer self-service and analytics, outbound interactive messaging, and document archival and retrieval.

Secure e-bill delivery
Flexible payment options (ACH, credit, debit)
Personalized messaging
Alerts and notifications
Bill consolidation
Self-service tools

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On-Demand Payments

Healthcare bills are often a source of anxiety for patients. Reduce the burden by allowing them to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept payments from both customers enrolled in self-service and e-billing applications, and non-enrolled customers who prefer to make one-time, guest bill payments.

Enrolled or non-enrolled e-payments
Real-time payment processing
In-person payment solutions: self-service kiosks, retail cash, and point of sale
Multiple payment channels
Digital wallet payment acceptance (Apple Pay, Google Pay, PayPal, and Venmo)
AI-integrated payment channels
Payment reminders

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Document Print and Mail

Protect sensitive healthcare data and optimize your billing operations with an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.

Advanced address hygiene
Data management tools
Targeted messaging and marketing
Distributed mail production and delivery
On-demand document rendering

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Customer Notifications

Keep customers engaged and informed by delivering automated notifications directly to their mobile device or email.

Appointment reminders
Medication reminders
Bill reminders
Test results
Schedule appointments
Marketing messages
Virus symptom checker
FAQs

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Mobile Apps

Allow customers on the move to conveniently check their accounts directly from their mobile devices. With KUBRA mobile app solutions, your customers can access a wide range of secure features and self-service tools to help manage their healthcare needs.