Boost customer experience with an omni-channel billing and payment solution that is reliable, secure, flexible, and available 24/7. Automate your bill and document generation process, send payment reminders, set collection schedule alerts, and receive payments through multiple channels.
More On-Time Payments
Kick poor bill pay experiences to the curb by providing your customers with the ability to pay anytime or anywhere. Customers can make on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept one-time or enrolled payments.
Key Features:
- Real-time payment processing
- In-person payment solutions (self-service kiosks, retail cash, and point of sale)
- Multiple payment channels (digital, in-person, and voice)
- Digital wallet payment acceptance (Apple Pay, Google Pay, PayPal, and Venmo)
- AI-integrated payment channels (chatbot and text message)
- Payment reminders
- PCI-Compliant payment processing
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Clean up your mail production process with an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help reduce delivery times of invoices and improve accuracy rates. Our self-service portal allows you the flexibility to review and modify documents through an intuitive client dashboard and manage documents through every step of the process.
Key Features:
- Four high-volume, geographically-distributed, state-of-the-art print facilities
- Advanced address hygiene
- Data-driven document composition
- Targeted messaging
- Reliable mail production and delivery
- On-demand document rendering
- Flexibility to modify and manage documents in a self-service portal
- Robust disaster recovery infrastructure
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Reduce cash flow headaches, improve operational efficiency, and enhance customer service with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill and invoice delivery options and convenient payment channels with analytics, outbound interactive messaging, and document archival and retrieval.
Key Features:
- Secure e-bill and invoice delivery
- Flexible payment options (ACH, credit, debit)
- Personalized messaging
- Alerts and notifications
- Invoice consolidation
- Self-service tools
- Enhanced reporting
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Keep customers engaged and informed by delivering personalized, automated notifications directly in their channels of choice. Through KUBRA’s preference management and omni-channel communications platform, your customers can set their communication preferences, helping to increase the likelihood that you’ll connect with them in the channels they prefer.
Key Features:
- Payment reminders
- Invoices, statements, letters
- Contact support
- Channel choice (e.g. email, SMS text message, mobile app push notification, pre-recorded or text-to-speech voice message, voice, Amazon Alexa, Facebook Messenger, and Google Assistant)
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Allow customers on the move to conveniently communicate with you, check the status of their accounts, access a collection calendar, set automatic reminders, and make payments directly from their mobile devices. KUBRA’s mobile app solutions provide a mobile-first experience to your customers so they can access a wide range of secure features and self-service tools to help them stay on top of their payment obligations and garbage collection.
Key Features:
- Account management
- Pay and view bills
- Check balances
- Collection calendar
- Contact support
- FAQ links
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Benefits
- Faster Revenue Collection
- Payment Choice
- Increased Customer Engagement and Satisfaction
- Reduced Cost
- Enhanced Compliance
- Leading-Edge Technology
- Seamless Payment Experience
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