Navigating Outages and Driving Sustainability: A Roadmap for Utilities

May 7, 2025

Explore how utilities can enhance communication, build trust, and engage customers more effectively during crises and beyond with insights from Chartwell

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The Trust Factor: Building Better Utility-Customer Relationships

March 20, 2025

Explore the dynamics of trust and respect in utility customer relationships with insights from Chartwell Inc.’s 2024 Residential Consumer Survey. In this

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Breaking Down Payment Technology Trends for 2025

December 16, 2024

Dive into the future of payment technology with KUBRA's latest research findings. In this comprehensive exploration, we uncover the evolving landscape of

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Connected in Crisis: Adapting Communication Strategies for Today's Weather Challenges

November 6, 2024

Extreme weather events are wreaking havoc on utilities and the communities they serve. In this insightful podcast, Lemuel Satamkar, Senior Product

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Say Goodbye To Late Payments

August 8, 2024

In the dynamic world of utilities and billing, managing late payments remains a critical challenge. As late payments strain cash flow and customer

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Innovation to Execution – Transforming CX with Utility Mobile Apps

June 5, 2024

In our latest podcast episode, we welcomed Lem Satamkar, Senior Product Marketing Manager at KUBRA, and Erind Shkurti, Director of Client Solutions and

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Navigating the New Era of Payments in 2024

April 23, 2024

In KUBRA’s latest podcast episode, we welcomed Yara Alatshan, Senior Product Marketing Manager of Partners and Alliances at KUBRA, and our host Shaun

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Call Volume Down, Customer Happiness Up

March 18, 2024

In this episode, we explore six transformative strategies for utilities to reduce call center volume drastically while significantly improving customer

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Unpacking CX Celebrating 5k Streams

December 18, 2023

In late 2019, KUBRA released its first episode of Experience Better - the CX Podcast. The podcast’s goal was to share success stories, research and

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