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CX Transformation Services

Transform Your Utility’s Digital Experiences 

CX Transformation (CXT) Services at KUBRA help optimize your utility’s business processes, increase customer satisfaction, reduce costs, and improve team productivity by combining tailored strategies with cutting-edge technology.

Partner With KUBRA on Your Transformation Journey

Amplifying insights - the advantage of harnessing multiple data sources
Whether it’s information and statistics from your KUBRA products or third-party sources, we meticulously study multiple data sets, to unearth untapped potential and hidden opportunities to enhance your CX.

Data sources leveraged:


Unleash CX excellence with your ideal partner
When you partner with KUBRA’s CXT team, you gain access to a group of seasoned experts with a wealth of experience in the utility sector. We understand your industry like no one else, and that’s what sets us apart.

Elevate your CX approach with a trusted industry expert
With KUBRA at your side, you have the powerful backing of an industry leader in customer experience solutions for utilities. For over 30 years, KUBRA has been at the forefront, working with utilities of all sizes across North America.

The CXT team at KUBRA provides a wide range of services to transform your utility practice

Consulting Services
Strategically plan and execute initiatives by identifying avenues for service digitization, all aimed at enhancing customer satisfaction, boosting team productivity, and cutting down costs.

Journey Mapping
Using a comprehensive collection of systems and interfaces, you can visualize customer journeys/interactions from start to finish, helping you identify opportunities for optimization.

Business Intelligence
Leveraging personalized strategies and innovative technology allows you to assess past, current, and predictive views of operations and their impact on customers to better understand their needs.

Business Process Optimization
Identifying and capitalizing on the potential for business process optimization (BPO) will increase organizational efficiency and ultimately result in cost savings.

Robotics Process Automation 
Finding opportunities to employ robotics process automation (RPA) aids in driving  cost savings linked to existing processes and systems.

Engagement With the CXT Team at KUBRA Always Starts With a Clear Understanding of Your Objectives and Goals.






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