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CX Transformation Services

Transform Your Utility’s Digital Experiences 

CX Transformation (CXT) Services create tailored CX strategies by combining utility expertise with data-driven insights to transform your customers' digital experiences and deliver long-term value.

Partner With KUBRA on Your Transformation Journey

Amplifying insights - the advantage of your KUBRA product data and more
Whether it’s data from your KUBRA products or third-party sources, we meticulously study multiple data sets to uncover untapped potential and hidden opportunities to enhance your CX.

Data sources leveraged:



Unleash CX excellence with your ideal partner
When you partner with the CXT team, you’re teaming up with highly skilled professionals with extensive experience in the utility sector. Our deep industry insight positions us to address your specific needs with precision.

Elevate your CX approach with a trusted industry expert
Partnering with KUBRA places you in the hands of an industry leader in utility customer experience solutions. For over three decades, KUBRA has consistently led the way in collaboratively advancing innovation and transformation with utilities of various scales throughout North America.

The CXT team at KUBRA provides a wide range of services to transform your utility practice

Strategy Consultation
Strategically plan and execute initiatives by identifying avenues for service digitization to increase your utility’s performance.

User Experience Consultation
Transform your organization through UX consultation, customized to streamline customer interactions and increase satisfaction.

Journey Mapping
Visualize customer interactions from start to finish, helping you identify opportunities for optimization.

Data Interpretation 
Unlock actionable intelligence by leveraging your utility data to make strategic business decisions.

Data Integration
Unify disparate utility data streams across product, public, and third-party data to get a complete picture while making critical decisions.

Business Process Optimization
Reveal opportunities to optimize your current processes to increase organizational efficiency and profitability.

Engagement With the CXT Team Always Starts With a Clear Understanding of Your Objectives and Goals.





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