KUBRA FAQs

KUBRA provides customer experience management solutions to some of the largest utility, government, and insurance entities across North America. Our extensive portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than two billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation.

KUBRA has offices in Tempe, Arizona, Mississauga, Ontario, Coppell, Texas, Piscataway, New Jersey, and Gardena, California. Click here for contact details.

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Electronic bill presentment and payment platforms support secure payments across multiple channels, like IVR, CSR call centers, mobile SMS, and in-person. KUBRA EZ-PAY+^TM On-Demand Payments, also supports an expansive list of payment types, including ACH, credit cards, signature debit cards, PIN-less debit cards, Apple Pay, Google Pay, PayPal, and Venmo. Plus, it offers a unified digital wallet for added customer convenience.

Billing and payments are critical business functions and key engagement points in the customer lifecycle. For companies in competitive markets like insurance or telecom, an intuitive billing system with diverse payment options can help attract and retain customers. For essential services such as utilities and taxes, optimized billing ensures timely payments and boosts cash flow. Providing multiple payment channels (text, web, IVR, chatbot, voice assistants) enhances customer convenience and satisfaction, allowing them to pay in their preferred manner.

Real-time payments are immediate, seamless transactions that enhance the user experience by providing instant confirmation and processing. This efficiency not only improves customer satisfaction but also reduces processing times and potential errors.

KUBRA ensures the security of online bill payments through encryption, secure authentication methods, compliance with industry standards like PCI DSS, and continuous monitoring for suspicious activity. These measures protect user data and provide a secure environment for transactions.

KUBRA EZ-PAY+ is a service that provides payment options that otherwise may not be available. In order to provide this service, KUBRA EZ-PAY+ charges a service fee for each payment. In addition to the convenience and security of using KUBRA EZ-PAY+, users may also enjoy the benefit of earning reward points while paying unavoidable bills.

Yes, KUBRA offers solutions for utility outage management through its Storm Center platform. Storm Center is designed to provide real-time communication during severe weather events and outages. It sends timely updates and critical information to customers, helping them stay informed and safe during power outages or other utility disruptions. This ensures that customers receive accurate information as events unfold, ultimately improving their trust and satisfaction.

KUBRA provides robust solutions to enhance customer communication and engagement through its Notifi and Storm Center platforms. Notifi is an automated, multi-channel notification service that enables businesses to send personalized messages via email, text, voice, and social media. This platform ensures customers are informed about billing, service updates, outages, and more, in real time, thus improving engagement and satisfaction.

Similarly, Storm Center is designed for real-time communication during severe weather events and outages. It provides timely updates and critical information to customers, helping them stay informed and safe. Together, Notifi and Storm Center ensure seamless, effective, and prompt communication to improve overall customer experience.

Yes, KUBRA offers mobile app solutions as part of our comprehensive billing and payment services. These mobile solutions provide customers with convenient access to bill payments and account management directly from their smartphones.

KUBRA offers a diverse range of billing and payment solutions designed to enhance customer experience and streamline business processes. Our offerings include electronic billing for email, text, or online bill delivery, paper billing through traditional mail, and secure payment portals. We also provide mobile payment options via apps and text messages, automated recurring payments, and self-service payment kiosks. Additional solutions include Interactive Voice Response (IVR) payments for secure phone transactions and Point-of-Sale (POS) systems for in-person payments. These flexible, convenient, and secure payment options help businesses improve efficiency and customer satisfaction.

KUBRA solutions support the following payment methods, credit cards, Visa® debit, Debit Mastercard®, PIN-less debit, Apple Pay®, Google Pay™, PayPal®, and Venmo®.