Insurance Industry | Customer Experience Management

Customer experience management software that helps with payment processing and ensures you can stay in touch with agents and insureds.

Electronic Bill Presentment

Optimize the revenue lifecycle, improve operational efficiency, and enhance customer service with KUBRA’s cloud-based e-billing and self-service platform. We combine multiple e-bill delivery options for one-time or enrolled payments with customer self-service and analytics, outbound interactive messaging, and document archival and retrieval.

Secure e-bill delivery
Flexible payment options (ACH, credit, debit)
Personalized messaging
Alerts and notifications
Bill consolidation
Self-service tool

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On-Demand Payments

Allow insureds to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept payments from both customers enrolled in self-service and e-billing applications, and non-enrolled customers who prefer to make one-time, guest bill payments.

Enrolled or non-enrolled e-payments
Real-time payment processing
In-person payment solutions: self-service kiosks, retail cash, and point of sale
Multiple payment channels
Digital wallet payment acceptance (Apple Pay, Google Pay, PayPal, and Venmo)
AI-integrated payment channels
Payment reminders

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Document Print and Mail

Benefit from an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.

Advanced address hygiene
Data management tools
Targeted messaging and marketing
Distributed mail production and delivery
On-demand document rendering

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Natural Language Processing

Innovate your payment channels and improve the customer experience with KUBRA’s artificial intelligence and natural language processing solution. Natural language processing uses human-like text and speech to help customers pay their bills using smart speakers, social media channels, SMS Text, and chatbots. This innovative, multi-channel solution gives customers the personalized experiences they crave.

Multi-channel solution
Leverages natural language and machine learning
Wide-range of payment use cases
Near-real-time processing
Scalable solution

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Insured Communications

Improve both TCPA compliance and insured satisfaction by proactively communicating with insureds in their channel of choice. KUBRA’s preference management solution lets your insureds choose the channels they want you to use to receive new policy documents, billing, claims, and more.