Navigating the E-Bill Currents With Charlotte Water

February 10, 2026

Much like a lighthouse guiding ships through fog, utilities need a beacon to navigate the complexities of e-bill adoption. This 30-minute session sheds light on how organizations can overcome common e-billing challenges and steer their customers toward digital engagement.

Get an inside look at how Charlotte Water is advancing its e-bill and paperless goals with a consumer-first approach. Learn what worked, what didn’t, and how the team is continuously evolving to meet changing customer preferences.

What You’ll Takeaway:

  1. Insight into customer preferences shaping e-billing
  2. A behind-the-scenes look at Charlotte Water’s e-bill journey
  3. Lessons learned and strategies for increasing paperless adoption

Speakers:

  • Lindsey Parham, Billing Manager, City of Charlotte
  • Candice Merrifield, Senior Customer Success Manager, KUBRA

To view the recording, fill out the form below: