Storm Center uses your Outage Management System (OMS) data to provide real-time, actionable information about outages and restoration operations. These maps allow your customers, community stakeholders, the media, and regulators to see firsthand the challenges you face in a comprehensive, self-service information hub. Designed to be intuitive and mobile-friendly, Storm Center outage maps are an essential tool, especially during outages, when a mobile device may be your customers’ only way of accessing the internet. During storm events, your customers will have direct access to status updates, which means they’ll be better informed, more satisfied, and less reliant on your call center.
Customize your map to reflect your utility's branding and decide the exact information you wish to present. You can tailor the map to detail impacts down to the community level by summarizing data by county, ZIP code, or postal code, including the number of customers affected, outage causes, crew status, estimated restoration times, outage start times, and more. You decide which data is most critical to display, enhancing the customer experience. The Storm Center map also features an alert banner you can use to communicate general updates on storms, overall restoration efforts, or scheduled maintenance activities, making it an invaluable resource for keeping customers up-to-date with near real-time, relevant information.
Storm Center has a flexible structure that allows you to add a variety of optional layers. Using the Additional Map Layers module, Storm Center can display future planned outages, weather radar, regional estimated restoration time updates, and non-outage information, such as critical facilities, flooding, or other hazardous conditions. Additionally, you have the option to add links to educational resources, frequently asked questions (FAQs), or relevant web pages. Incorporating these elements can greatly improve your customers' interactions with your utility.
Our Multilingual Interface ensures that diverse user groups can easily navigate the map menu, information boxes, and alert banners. With comprehensive support for English, Spanish, and French, your platform becomes more inclusive, catering to a broader audience and enhancing accessibility for all.
With our optional Outage Reporting and Status Tool, your customers can log in to view outage status information about their accounts or to report an outage at their home or business. Using our Notifi® Alerts and Preference Management platform in conjunction with Storm Center also allows you to give customers the option to sign up for outage alerts by email, text message, voice message, or mobile app push notification.
The optional Area Manager module combines municipal information on the Storm Center map with an administration tool that lets you manage information including estimated restoration times and the number of customers affected in a given area. You can also set up password-protected maps with additional information such as crew locations. Sharing this easy-to-grasp information with local government and regulatory agencies improves their awareness and understanding of your restoration efforts and contributes to essential community partnerships.
Our optional Map History module enables you to keep an accessible record of outage data from a five-year window and create bookmarks for a specific time, such as the start of a storm. This can help you study and improve your responses to major outage events, such as severe storms. You can investigate a specific time snapshot, reviewing information like outage locations and areas, any custom layers in use at the time, alert banners and messages, and information entered by administrators while the event was in progress. To view data across multiple time periods, you can also use the previous and next buttons on the Map History Viewer to navigate between snapshots, allowing you to understand how outages developed and how restoration efforts progressed.
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