[WEBINAR] A Data Mining Perspective on Outage Communications
November 6, 2023
A Data Mining Perspective on Outage Communications
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Outage Management Systems do a great job identifying network performance metrics, but don't provide insights into customer experience. The good news is that you have these insights at your fingertips - you just have to tap into them. Outage-related communications and enrollment demographics are a goldmine when it comes to customer preferences, enabling enhanced personalization and fostering stronger engagement.
Watch the on-demand webinar to discover:
- What can be learned by matching outbound messages to subsequent responses
- How leveraging customer segmentation allows you to fine-tune your outage communications with key messaging
- How to develop effective communications strategies through data mining
Speakers
- Todd Clement, Lead Product Manager, Notifi & KUBRA IQ, KUBRA
- Greg Cahill, Principal Software Engineer, KUBRA
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