Questions About Paying Your Bill?

No, KUBRA does not accept bill payment directly from our website. If you are looking to pay your bills with EZ-PAY or EZ-PAY+, you can do so on your service provider’s website.

Please refer to your bill or your service provider's website for payment instructions. If you cannot find the necessary instructions, we advise you to contact your service provider directly.

KUBRA delivers customer experience management solutions to many of the largest utility, government, and insurance organizations across North America. Our broad portfolio includes billing and payments, mapping, mobile apps, proactive communications, and AI-driven engagement tools. With more than three billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. 

When we opened our doors in 1992, KUBRA provided outsourced printing and mailing services. Over time, we have evolved to focus on digital, in-person, and print solutions that help utilities interact more easily with their customers. Today, we offer the most complete and integrated suite of customer experience management solutions available on the market.

EZ-PAY and EZ-PAY+ support a variety of service providers across the U.S. and Canada. We provide on-demand payment solutions for multiple utility types, including electricity, gas, water, and wastewater. 

Additionally, we accept payments on behalf of service providers in other industries, including government (taxes, permits, etc.), insurance (claims, policy documents, etc.), and more.

A one-time payment is a non-enrolled, guest bill payment option that your service provider has authorized KUBRA to collect. Payments can be made by credit card, debit card, cash, or bank account. To process a one-time payment, you only need your account number as it appears on your bill. Payments made using the EZ-PAY or EZ-PAY+ one-time payment solution will be reflected in our system and made available to your service provider immediately.

KUBRA works in partnership with your service provider, so your approved and processed payment is visible almost instantly. 

Typically, your biller's system will reflect your payment immediately or within a few hours. In some cases, the payment may be visible on the next business day.

Need immediate payment confirmation from your biller?

After completing your payment, you will receive a confirmation number. Please provide this number to your biller when contacting them to verify your payment.

Security is the number one priority at KUBRA. Our payment solutions use secure, stateless tokenization, an advanced data security technology, to ensure top protection for payment card data within all payment channels, including online, over the phone, and in-person.

To learn more about how KUBRA keeps all data secure, visit our Security at KUBRA page.

Should you experience any problems while attempting to make a payment, please contact your service provider directly.