Solving Everyday Headaches: How IncidentWatch+™ Transforms Incident Management

Ever tried to report a streetlight outage, gas or water leak, or other infrastructure issue, only to get lost in a maze of websites or phone menus? Your customers don’t need that kind of frustration when they’re just trying to do the right thing. 

That’s why KUBRA recently launched IncidentWatch+™, a next-generation, map-based incident reporting and management solution to help you improve response times and deliver a more transparent customer experience to your customers. 

With IncidentWatch+, you can finally streamline how infrastructure issues, such as streetlight outages, gas and water leaks, and other public safety concerns, are reported, visualized, and resolved. The mobile-first, interactive map interface lets customers and community stakeholders quickly locate and report incidents without logging in, helping crews respond faster and keeping communities in the loop.

Because let’s face it, your customers don’t care who owns the streetlight or leaky water main; they just want it fixed. IncidentWatch+ cuts out the guesswork for your customers by giving them a simple, intuitive way to report issues, while providing you with the data and visibility you need to act quickly.

What Makes IncidentWatch+ Different?

Under the hood, IncidentWatch+ runs on a powerful new mapping engine built to handle huge amounts of data. The platform can load up to 900,000 map objects in under three minutes and supports four million data points or polygons, enabling full display of asset datasets (e.g., streetlights or AMI meters) without clustering or loss of detail.

All updates happen in real time, so customers always have access to the latest information, including incident status, crew locations, and estimated repair times.

Key Benefits at a Glance:

• Faster fixes for your community
  Real-time data and centralized visibility help your crews respond more quickly and efficiently.
• Instant, hassle-free reporting
  Customers can report issues in seconds with no login or confusion about asset ownership.
• Say goodbye to duplicate reports
  A shared, map-based view prevents duplicate reports of the same issue.
• See progress every step of the way
  Customers aren’t left wondering the status of their report, with up-to-date repair timelines.
• Built to grow with your community
  Manage millions of assets and incidents without performance slowdown.
• No more dead-ends or wrong numbers
  Reports go straight to the right team, so issues don’t get bounced around or lost

Built for the Future on KUBRA HQ™

IncidentWatch+ is built on our modular, cloud-native KUBRA HQ platform, and benefits from a microservices architecture that enables faster updates, high availability, and seamless scalability. If you use other KUBRA products, like Storm Center™, you’ll find the same smooth experience here, too.

Real Results: Lakeland Electric’s Story

Lakeland Electric is among the first utilities to adopt IncidentWatch+, leveraging the solution for streetlight incident reporting as part of a broader digital transformation initiative.

“IncidentWatch+ has given our customers a faster, more intuitive way to report streetlight issues, while helping our teams operate more efficiently behind the scenes,” said Casidy Deeson, Computer Applications Analyst at Lakeland Electric. “The map-based interface and real-time visibility have improved both the customer experience and our response time. It’s a meaningful step forward in how we manage and communicate infrastructure incidents.”

Ready To Build a Smarter Community?