KUBRA Expands KUBRA EZ-PAY+™ To Support Every Type of Payment Obligation

Organizations can now accept any payment obligation, from utilities and permits to donations and tickets, through one trusted experience.

●      Organizations can accept account-based, one-time invoices, predefined orders, and flexible free-form payments through one unified experience

●      Supports payments for utilities, taxes, permits, licenses, tickets, donations, purchases, and fees

●      Delivers the same speed, PCI level 1 security, and simplicity customers trust

●      Available as part of the leading digital payment platform, KUBRA HQ™

TEMPE, AZ (February 12, 2026) — KUBRA, a leading provider of customer experience management solutions for some of the largest utilities, government, and insurance organizations in North America, announced exciting new enhancements to KUBRA EZ-PAY+.

As payment expectations evolve, customers seek a unified and secure payment experience. KUBRA recently launched EZ-PAY+ to provide a seamless payment journey to better support the demand for digital convenience, security, and simplicity. This enhancement is another step KUBRA EZ-PAY+ has taken to provide future-ready payment experiences for billers from all industries.

“Payments are no longer isolated transactions; they’re moments of connection,” said Rick Watkin, President and CEO of KUBRA. “With EZ-PAY+, we’re giving organizations the flexibility to meet customers wherever payments happen, while delivering one trusted experience across every type of payment obligation.”

What’s New: Expanding What KUBRA EZ-PAY+ Can Do

EZ-PAY+ now enables organizations to accept any type of payment through a single, on-demand payment experience, further extending KUBRA’s trusted payment foundation.

Previously, payments were primarily designed for ongoing, account-based relationships where balances update over time, well-suited for utilities and other long-term customer relationships. Today, expanded capabilities reflect the different ways real-world payments work:

●      One-time invoice payments with a fixed amount, such as tickets or fines

●      Order-based payments for predefined items with set prices, including licenses, permits, or registrations

●      Flexible, open-amount payments for scenarios like charitable donations or ad-hoc fees

These capabilities enable organizations to support payments for utilities, taxes, permits and licenses, tickets and fines, fees, donations, and more without disrupting the customer experience or adding new systems.

For government agencies and municipalities, it extends the reliable KUBRA experience beyond utilities, applying the same proven approach to payments across a broader range of public services and bridging multiple departments together under a streamlined payment journey.

Why Unified Payments Matter for Billers and Organizations

EZ-PAY+ streamlines payment operations, reduces costs, and improves the customer experience:

●      Fewer payment systems to manage

●      Faster deployment of new payment programs

●      Consistent customer experiences across various payment types

●      Reduced friction for customers and staff

Familiar, Flexible, Frictionless Payments

For customers, the experience remains reassuringly familiar. EZ-PAY+ maintains the same trusted process, ensuring consistent speed, security, and simplicity across all payment types. There’s no learning curve, just more ways to pay, supported by digital wallets like Apple Pay, Google Pay, and PayPal, cross-channel consistency, and a secure, scalable design.

Future-Ready Payments Platform

The expanded capabilities are available within KUBRA HQ, reinforcing KUBRA’s platform strategy and signaling a unified future for billing, payments, and communication.

The new EZ-PAY+ capabilities are now available. Discover how EZ-PAY+ powers every on-demand payment moment and integrates with the KUBRA HQ platform.

About KUBRA

KUBRA delivers customer experience management solutions to many of the largest utility, government, and insurance organizations across North America. Its broad portfolio includes billing and payments, mapping, mobile apps, proactive communications, and AI-driven customer engagement tools. With more than three billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Learn more at www.kubra.com.