The 2026 Digital Wallet Outlook
December 18, 2025
Digital wallets have quickly become a staple of daily life, from tapping to pay for coffee to paying for rideshares with a few clicks. But when it comes to bill payments, the most significant growth opportunities are still ahead.
The next wave of adoption will depend on how well billers align with evolving consumer habits. KUBRA’s latest research uncovered what’s shaping consumers’ digital wallet adoption, including how preferences, adoption, and expectations have evolved since our 2022 benchmark study.
Adoption is accelerating, but unevenly.
The data points to a nuanced picture: 61% of consumers use digital wallets for everyday purchases, down slightly from 65% in 2022, but only 42% use them to pay bills. Awareness is one of the biggest barriers to adoption. Our research breaks down who’s adopting, who’s lagging, and why education could be the key to accelerating growth.
Get the Full Picture
Whether you manage billing, payments, or customer experience, this 45-minute session gives you a clear view of where digital wallets are headed next—and what to do about it.
Watch the on-demand webinar to see what's shaping digital wallet adoption in 2026.
Download the full research report for a detailed look at the data behind the trends.