New Podcast Episode: Reliance Home Comfort Achieves High Levels of Customer Satisfaction Through Its Eight Tenets of Customer Experience
July 20, 2023
Delivering great customer experience (CX) can have a profound impact on the growth of a business. It can result in increased customer loyalty, foster repeat business, generate positive word-of-mouth referrals, and ultimately lead to higher lifetime customer value. All of these have the potential to benefit a business’ bottom line. According to a study by PwC, 73% of customers cite customer experience as an important factor in their purchasing decisions. By prioritizing CX, businesses can differentiate themselves from their competitors, build stronger relationships with their customers, and ultimately achieve long-term success.
In this episode of Experience Better, the CX Podcast™, Arun Kanagasabapathy, Vice President of Central Services at Reliance Home Comfort, walks us through how his organization has achieved high customer satisfaction for close to half a century through its eight tenets of customer experience.
- Discover Reliance Home Comfort’s Eight Tenets of Customer Experience
- Understand how these tenets have changed over the years
- Learn how Reliance adheres to these tenets through its 3,000 team members
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