Transforming Utility Billing: JEA’s Journey With KUBRA for Enhanced Customer Experience

Explore Jacksonville Electric Authority's strategic collaboration with KUBRA in this case study, where innovation meets customer service excellence. As one of the largest municipal utilities in the U.S., JEA sought to elevate its billing experience, partnering with KUBRA to deliver intuitive and visually appealing bill designs. The project yielded streamlined billing and enhanced customer satisfaction. This study highlights the successful implementation and sets the stage for future enhancements in utility billing experiences.

Read our case study to learn how organizations create greater customer experiences through elevated bill design with KUBRA.