Supporting Vulnerable Utility Customers in Moments of Need

In moments of need, every interaction carries weight. Supporting vulnerable customers takes more than programs. For utilities, it demands clarity, empathy, and action at every step of the journey. 

Drawing on real-world insights and four defining points in the customer journey, KUBRA and Chartwell examine what it takes to build trust when it matters most.

You’ll hear how leading utilities are reducing friction, improving support, and finding practical ways to better serve vulnerable customers, turning moments of need into opportunities for stronger connection.

What You’ll Take Away:

• A deeper understanding of vulnerable customer segments and their challenges
• Insight into the operational and customer experience barriers utilities face
• Examples of how leading utilities are addressing these challenges
• Practical, tactical takeaways to strengthen support across the customer journey

Speakers:

• Tara Mondelli, Vice President of Client Success at KUBRA
• Casey Collins, Research Manager at Chartwell
• Pat Ricks, Senior Business Consultant at Chartwell

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