SMECO Increases Customer Engagement with Upgraded Notifi and iMobile Solutions

November 20, 2017

Southern Maryland Electric Cooperative (SMECO) provides electric service to all of Charles and St. Mary’s counties, with the exception of the northern tip of Calvert County and the southern portion of Prince George’s County. This case study discusses the recent upgrades SMECO made to its Notifi and iMobile implementations and how the changes increased customer engagement while also improving customer service.

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