SMECO Deploys KUBRA IQ Chatbots to Improve Customer Experience

Southern Maryland Electric Cooperative (SMECO) provides electric service to all of Charles and St. Mary’s counties, with the exception of the northern tip of Calvert County and the southern portion of Prince George’s County.

This case study discusses the recent implementation of KUBRA IQ to enhance the customer experience through the use of Facebook Messenger chatbots using natural language processing and AI.

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