Building Trust Through Technology: A Waste & Resource Recovery Provider’s Journey to PCI-Compliant CSR Payments

Our client set out to modernize how customers pay for waste bin services, strengthening security without losing the convenient and seamless experience their communities rely on. Their journey led to KUBRA EZ-PAY® CSR Pay Assist, a PCI-compliant, CSR-assisted payment solution that protects sensitive data while keeping customer support warm, human, and effortless.

This case study reveals how this company eliminated manual, high-risk workflows, reduced compliance exposure, and introduced a secure pay-by-phone experience that customers quickly embraced. With clean integration across certain systems, the solution delivered impact, boosting trust, efficiency, and adoption across 13 subsidiaries.

Download the case study to explore the full transformation and uncover insights for building secure, intuitive, high-touch payment experiences in your own organization.