KUBRA 2026 Billing & Payment Insights: Beneath the Surface

At first glance, the utility customer journey may appear to be smooth sailing. But beneath the surface, billing confusion, payment issues, self-service gaps, and limited awareness of assistance programs are eroding customer confidence. This infographic explores where friction still exists and highlights opportunities for utilities to create clearer, simpler, and more supportive customer experiences.

You can view the infographic here or by clicking the image below.