KUBRA Shares Innovative Customer Experience (CX) Solutions at CS Week 47 Conference

KUBRA, a leading provider of customer experience management solutions for some of the largest utility, insurance, and government entities, today announced its presence and lineup of presentations at the CS Week Conference taking place from May 2-4 in Charlotte, NC.

CS Week is one of the most prominent learning and networking events supporting utilities in North America and the world. KUBRA is taking this opportunity to showcase new, innovative technologies and to share its industry research and client experiences during conference presentations.

“Being able to participate at the premier educational and customer service conference for utility professionals is always an incredible experience,” says Randy Langley, Chief Revenue Ocer of KUBRA. “Sharing updates about KUBRA solutions and listening in on panel discussions and innovation sessions allows us to zero in on what’s working in the industry and where improvements can be made to better deliver exceptional customer experience.”

Presentations featuring KUBRA and its clients include:

• The Power of Self-Service (Thursday, May 4, 9:30 am - 10:30 am, Room E220A): During the pandemic, Lakeland Electric embarked on an ambitious journey to redesign its billing statement, enable real-time electronic and cash payments, and create a new website/customer portal. In this session, project team members will share some of the methods they applied to grow e-bill, e-pay, and AutoPay adoption. They will describe some of the project challenges and how they worked with industry partner KUBRA to overcome them.

• Where We're Going, We Don't Need Roads...Just Digital Wallets! (Thursday, May 4, 10:45 am - 11:45 am, Room E212B): To meet rising customer expectations, more utilities are adopting digital wallets, understanding they make it easier for customers to pay their bills. Usage is only expected to grow, with over half of consumers expressing interest in using them for bill payments in the future. This signals the closing of the gap between digital wallet usage for purchases and bill payments. Utilities need to leave the roads behind and get prepared for the future.

To learn more about KUBRA, visit booth #406 at CS Week 47 or book a meeting here.

About KUBRA

KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes billing and payments, mapping, mobile apps, proactive communications, and articial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Visit https://www.kubra.com for more information.