New Podcast Episode: How the Clean Energy Transition Will Impact Customer Experience
July 28, 2022
Customers are becoming more aware of their energy usage's impact on climate change. They are turning to their utilities for everything from tips on cutting down use to recommendations on choosing more sustainable energy sources. As we move through this clean energy transition, the role of the utility will undoubtedly expand beyond commodity providers to also include offering solutions and services that allow consumers to contribute to a more sustainable future. Educating customers on their options in their channel of choice will be critical to delivering a positive customer experience.
Join us on Experience Better: The CX Podcast as we talk to Francis Bradley, President and CEO of Electricity Canada, about the clean energy transition and how it could affect the customer experience for years to come.
Listen to this latest episode to learn:
- How the clean energy transition will impact customer experience.
- How utilities can mitigate the costs that consumers will eventually have to bear to achieve associated with achieving a net-zero grid.
- How clean energy initiatives will see the rise of a new type of energy consumer.
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