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Mobile Apps

KUBRA iMobile™ Apps can help you build stronger relationships with your customers by providing a range of self-service tools designed for use on mobile devices.

Powerful Mobile Capabilities

KUBRA iMobile Apps provide your customers with a convenient way to manage their accounts anytime, anywhere. Native mobile apps offer customers the functionality of your website along with mobile-specific features such as biometrics, push notifications, photo reporting, and GPS positioning.

Our mobile apps are built on a modular platform that allows you to select features including:

  • Account management
  • Bill presentment and payment
  • Enrollment for paperless billing, auto-pay, and more
  • Preference management for alerts
  • Outage maps and reporting
  • Energy usage and savings tips 
  • Photo transactions
  • Contact information, news, and social media integration

Account Management

Mobile apps can help your customers feel empowered by giving them access to information about their account and easy-to-use tools for making changes, reviewing events, or submitting requests.

Billing and Payments

Integration with the KUBRA iDoxs® Suite E-Billing Platform provides e-bills and mobile bill payment options to keep your customers up to date from anywhere. You can also improve customer engagement by providing:

  • Usage statistics, policy conditions, or other information 
  • Tools that help customers understand how their bill works
  • Alternative billing options such as budget billing or time-of-use plans 

In addition to iDoxs, KUBRA iMobile seamlessly integrates with other billing & payment systems.

Notifications and Preference Management

The Notifi® Alerts and Preference Management Mobile App SDK allows your customers to register for push notifications within your mobile app. Links within push notifications can connect to specific areas of the app, prompting customers to pay a bill or giving them the option to call a customer service representative to follow up on a service request. Preference management in an app lets customers add or update contact information or messaging preferences at any time.

Interactive Maps and Issue Reporting

Use interactive utility maps to show your customers how your work relates to them. Integrated report forms with customizable fields allow you to collect the information you need to let your customers report outages or other problems directly from the map, and GPS tags help you know both how to help and where to go.

Energy Usage and Savings Tips

Provide an easy way for customers who are trying to manage their energy costs to see their energy usage. You can also promote a range of energy consumption-reducing tips that are good for customers and help moderate the load on your system. Making this information instantly available on any device is what mobile apps are all about.

Photo Transactions

Our mobile apps let customers use their mobile device camera to complete transactions such as submitting a photo meter reading or including pictures with a claim, outage report, or repair request.

Contact and Social Media Links

Give your customers one-touch access to emergency phone numbers and your customer service center. Mobile apps can also provide easy access to news, a list of frequently asked questions, and your social media profiles.

 

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