The Late Payment Playbook: Winning Strategies for Preventing & Collecting Late Payments

In this comprehensive session, we'll tackle the challenge of managing utility payments head-on, delivering a strategy-packed guide to enhance your billing operations, bolster customer relations, and accelerate cash flow. From preventative measures to innovative collection techniques, we’ll draw from industry successes to bring you a toolkit of proven solutions. Discover how optimizing communication and leveraging analytics can lead to an improved payment experience for both the customer and the company.

Here’s what we’ll cover:

• Preventative measures: Strategies to avoid late payments before they happen. 
• Innovative collection tactics: Proactive methods for recovering overdue bills while fostering customer goodwill.
• Enhancing customer communications: Using personalized messaging to encourage on-time payments.
• Financial assistance education for customers: Linking customers with aid programs to help manage their bills.
• Leveraging data analytics: Using customer data to identify the drivers that influence on-time versus late payments. 
• Industry best practices: Learning from utility leaders to improve payment promptness and reduce DSO (Days Sales Outstanding).

Speakers: 

• Cali Johnston, Senior Product Marketing Manager, KUBRA
• Lemuel Satamkar, Senior Product Marketing Manager, KUBRA

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