The City of Sacramento and KUBRA Partner for a Smooth Utility Billing System Upgrade

Founded in 1849, Sacramento is the oldest incorporated city in California and home to a wide array of landmarks, an extensive park system, and impressive amenities. As one of the state’s fastest growing cities, Sacramento is moving forward with a progressive vision focused on innovation, infrastructure, and inclusion to meet the needs of its highly diverse population and growing number of businesses. Its mission includes expanding access to city services through easy to use tools that are reliable and accessible from anywhere, at any time.

A successful partnership with KUBRA led to unparalleled support during a billing system transition that resulted in a smooth experience for all teams involved. In this case study, we explore the challenges and goals that aligned this partnership, as well as the solution and results that helped the City of Sacramento achieve their goals.

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