Outage Map Checklist: Is Your Outage Map Outdated?
September 20, 2018
Outage maps have become a well-known best practice among utility companies, with over 90% offering one to their customers. Since outage maps have become so commonplace, it's tempting to check it off the list and not worry about updating it. However, with big companies such as Google and Amazon continuing to make strides in user-friendly technology, customer expectations also continue to change.
Is your outage map up to the task of exceeding the expectations of today's customers? To help utilities decipher whether their outage map needs to be updated, KUBRA has developed an infographic flipbook with a checklist of top features utilities should be providing their customers in an outage map in order to best increase customer satisfaction and engagement. To download the multi-page infographic, click here or on the image below.