KUBRA Utility Consumer Billing and Payments Report
July 24, 2023
KUBRA recognizes that delivering an exceptional customer experience requires a strong understanding of current customer payment preferences. And since those preferences aren’t static, we frequently conduct research to help utilities stay on top of current trends. Among other things, our recent research revealed a steady increase in customers' usage and appetite for digital payments. There’s also strong evidence supporting a rise in demand for digital interactions and experiences.
By sharing the latest insights into your customers' preferences, we can help you take the next step towards providing a more seamless and satisfying digital payment experience.