KUBRA Citizen Billing and Payment Report

May 12, 2021

KUBRA research found that citizens’ usage and appetite for digital payments are growing and all the signs point to increasing demand for digital experiences. At the same time, citizen payment experiences have stayed static in the last two years, ranging from fair to good. This not only shows that there’s lots of room for improvement, but also that government agencies have a long road ahead to make the citizen payment experience even better.

Let us help you take the next step in providing a better billing and payment experience for your customers by sharing the latest insights into your customer preferences.

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