How To Deliver an Exceptional Customer Experience
June 21, 2022
Customer experience (CX) isn’t something many utilities have focused on – until recently. Expectations from regulators, stakeholders, and customers are rising, and utilities are feeling pressure to step up. Moving the needle on CX can be challenging for utilities because they have fewer customer touchpoints than most businesses. This only emphasizes the need to create a CX plan that’s laser-focused on giving customers what they want.
In this infographic, we help utilities understand current customer preferences so that they can deliver a top-notch customer experience every time!
View our infographic here or click on the image below to learn more.