Government Agencies Need to Make CX a Priority as Public Expectations Rise

November 25, 2020

Citizens are so used to receiving exceptional customer experience (CX) from private companies that they expect that kind of service all the time, from everyone! Government agencies are starting to take notice, incorporating CX into their overall mission and devoting resources to improving citizen experiences. In this white paper, we outline the challenges that many government agencies face as well as offer some tips for overcoming them.

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