Georgia Power Enhances Customer Satisfaction with Automatic Surveys

Georgia Power is the largest electric subsidiary of Southern Company. Serving 2.6 million customers Georgia Power is committed to delivering clean, safe, reliable, and affordable energy at rates below the national average. Georgia Power maintains a diverse, innovative, mix that includes nuclear, coal, and natural gas, as well as renewables such as solar, hydroelectric, and wind.

Georgia Power partnered with KUBRA to receive customer feedback and enhance customer satisfaction. We explore the challenges and goals that led to this partnership, as well as the solution and results that helped Georgia Power achieve their goals in this case study.

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