Embarking on a Bill Redesign? Here’s What You Should Know!

Your customers don’t want to embark on a Where’s Waldo-type hunt just to pay their bills each month. If they can’t find what they’re looking for, you can bet they will contact you for help. A well-organized bill reduces pressure on your call center by putting the information your customers value upfront. Before you can do that, you need to know more about the preferences of your consumers. 

In this infographic, we reveal why utilities are turning to document redesigns and share some fresh insights that will help utilities improve customer satisfaction.

To view the full infographic, click here or on the image below.