Citizens Make It Clear That They Want More Access to Digital Payments

March 4, 2022

In the past two years, citizen satisfaction with paying for government services has taken a modest hit to an already mediocre score. While we don't know everything that goes into those ratings, we know that when digital payments are available, citizens use them and have an appetite for more. This white paper shares insights into what citizens want regarding digital payments and suggests ways to improve citizen payment experiences.

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