KUBRA Announces Reorganization of Executive Management Team Structure

December 28, 2020

Tempe, AZ — December 28, 2020 – KUBRA announced today a new organizational structure for its executive management team, which includes promotions for Tony Di Iorio to Chief Operating Officer and Shazir Khan to Chief Technology Officer. The changes are effective immediately.

Tony Di Iorio joined KUBRA in 2009 as Senior Vice President, Service Delivery. In this role, he provided strategic leadership for the company’s service and operational functions, information security, and risk management. He also oversaw Professional Services, IT infrastructure, and document fulfillment operations across North America. Tony has more than 25 years of experience in executive leadership roles in the customer communications, diversified media, and outsourcing industries. In his new position as Chief Operating Officer, Tony will lead KUBRA’s delivery of services and operation, ensuring exceptional client experience across KUBRA’s enterprise solution platform. 

Shazir Khan joined KUBRA following the acquisition of iFactor, a company where he served as CEO and President from 2004 until it was acquired by KUBRA in January 2016. In his role as Senior Vice President, Solutions Strategy at KUBRA, Shazir was responsible for driving the overall strategy for its alerts and preference management, mobile apps, and utility mapping solutions. He has worked in the utility industry for more than 20 years in the fields of solution design, software engineering, and consulting. In his new role as Chief Technology Officer, Shazir will be leading product management and engineering, focusing on creating a more harmonized and integrated technology road map.

Commenting on the new roles and reporting structure, Rick Watkin, President and CEO of KUBRA, stated: “Our 2025 strategy requires an integrated and harmonized organizational structure. By bringing our product management and engineering teams under one leader, we can streamline internal processes, find and capitalize on efficiencies, and serve our clients in a more meaningful way. This new structure prepares KUBRA for the future, allowing for greater innovation and strengthens our ability to deliver more positive customer experiences.”


KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Visit https://www.kubra.com for more information.