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New Podcast Episode: Part II of The Future of Payments

March 22, 2022

If you told the person using traveler's checks to pay for things on their trip to Europe back in the 90s that they would be able to pay for something with a simple tap of a card, or even crazier, pay their utility bill from Europe by asking someone named Alexa (who lives in a small phone they carry around in their pocket) to do it, they would have literally laughed out loud. But here we are!

In the first installment of this two-part episode of Experience Better: The CX Podcast™, Steve Ryan, Principal Product Manager for Payments at KUBRA, talked about customer expectations and hot payment trends like the demand for frictionless payment experiences and digital wallets. In this episode, we join Steve again as he discusses artificial intelligence payment channels.

By listening to this episode, you’ll gain an understanding of:

  • How Natural Language Processing makes payments smarter
  • The role chatbots can play in the customer journey
  • How billers can increase customer engagement and loyalty
New episodes are released every month on kubra.com, iTunes, Spotify, or wherever you get your podcasts. We appreciate your feedback. Rate and review us on iTunes!

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