Listen to Our Most Popular Podcast Episodes of 2021!

What do bill concierge services, data on generational differences, and business intelligence all have in common? On top of being the topics of the most popular episodes of Experience Better: The CX Podcast™ this year, they are all ultimately geared toward improving customer experience.

Listen in to hear the key takeaways from each episode, which include:

• Generational Expectations: What are their billing and payment preferences, communication styles, and attitudes toward new technologies.
• Concierge Services: How they help seniors and others better manage their bills and detect fraudulent charges.
• Business Intelligence: How businesses can use current and historical data about customers to make smart, data-driven decisions.

The end of the year is a great time to gather new ideas that you can implement going forward. The insights and ideas shared in this episode will surely jumpstart your planning for 2022. Listen in the car, on a walk, or in your favorite chair.