Are You Compliant With SHAKEN/STIR Protocols?

If the title of this blog just elicits a strong desire for a cocktail, you probably want to stick with us because there are some new communications standards in place that impact your call center. Here’s what you need to know.

What Is SHAKEN/STIR?

The SHAKEN/STIR framework is a set of technical standards and protocols for telecom companies that allow for the authentication and verification of Caller ID information for voice and IVR auto-dialed calls carried over Internet Protocol (IP) networks. It’s being implemented to rebuild consumer trust in voice communications by combating fraudulent robocalls and illegal phone number spoofing. It also protects legitimate callers by ensuring they can reach their intended recipients. 

Specifically, it:

• Helps with identifying harmful robocalls

• Confirms that a phone number is real, active, and not stolen

• Makes it harder for fraudsters to complete calls

How Does It Impact Your Call Center?

As of June 30, 2021, the FCC now requires all service providers to implement SHAKEN/STIR in the IP portions of their networks. This means all inbound and outbound calls traveling through any connected network must have their Caller ID "signed" as legitimate by originating carriers and validated by other carriers before reaching consumers. Throughout this process, a callers’ identity is validated between the caller and callee and all touchpoints in between, such as call centers. 

For more detailed information on SHAKEN/STIR, read our white paper Shaken, Not Stirred - A Solution to Fraudulent Voice Communications.

KUBRA Simplifies Compliance

KUBRA will implement SHAKEN/STIR protocols for all outbound Voice/IVR calls we place on your behalf from the Notifi Alerts and Preference Management solution. You just need to provide some basic information and we handle the rest. Contact your CSM for more information. 

Disclaimer

KUBRA is providing this guide purely for informational purposes. KUBRA does not make any and hereby disclaims all representations or warranties with respect to the currency, completeness, or accuracy of the information contained here. Neither KUBRA nor any content in this blog, provides any legal or regulatory advice — it is the responsibility of the Customer to consult with its own legal team to ensure that it uses the KUBRA services in compliance with all applicable laws. The laws and regulations mentioned in this blog are subject to change at any time, and it is the responsibility of the Customer to ensure that it is aware of and compliant with any updated laws or regulations.