New Podcast Episode Explains Which Utility Customers Benefit From Pre-Pay Solutions Most and Why
March 25, 2021
Utilities looking to expand their payment options, reduce debt, and boost customer experience need to look no further than pre-pay energy solutions. This popular “load and go” model allows customers to add money to their utility account before energy is used, giving customers more control over their energy usage and payment schedule. It’s for these reasons that pre-pay appeals to such diverse groups of people, including those who prefer (or need) smaller, more manageable payment sizes and those seeking the flexibility to voluntarily turn the power on/off at vacation or rental properties.
In the latest episode of Experience Better: The CX Podcast™, we interview Lauren Papagalos, Product Marketing Manager at KUBRA, as she identifies the wide range of customers pre-pay appeals to and why.
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