| Mississauga, ON and Colchester, VT – July, 23, 2007 KUBRA, a leading provider
of Customer Communication Management (CCM) solutions, today announced it has executed a strategic
partnership with Systems & Software, Inc., a leading Customer Information Systems (CIS) solution
provider. Under the terms of the agreement, KUBRA and Systems & Software will integrate KUBRA’s
e-billing and self-service platform the
i-doxs™ Suite, with the enQuesta™ Solution Suite to further functionality and expand marketplace
opportunities. As part of the partnership Systems & Software will market KUBRA’s Business Process
Outsourcing (BPO) solution portfolio to existing and net new client opportunities.
Through the collaborative offering, Systems & Software will provide its clients with a cost
effective and fully integrated BPO solution spanning outsource bill print and mail solutions,
document management services, electronic document delivery solutions (secure email and pull
technologies) as well as robust non-enrolled, e-bill one time, and recurring payment processing
solutions through Web, IVR, and CSR channels. Through this alliance, Systems & Software will be
able to bring to market the most advanced, comprehensive and fully integrated document production,
delivery, and settlement solution across online and offline channels. This union combines the
best-in-class CIS application with the market leader in utility e-billing and e-payment solutions,
creating a unique value proposition to the utility industry.
“We are extremely passionate about our Utility Practice as we consistently build and deploy
solutions that our clients expect from a leading provider. The technology solutions that we
provide are integrated directly into the CIS, therefore our relationship with Systems & Software
creates tremendous value to our respective clients and to the entire Utility sector,” said Rick
Watkin President & CEO of KUBRA. “Our strategy to offer a pure single source solution to support
the “meter to cash” vision continues to solidify with this very important relationship and together
we look forward to executing on our aggressive growth plans.”
“This is a great opportunity for utilities to improve service to their customers,” said
Lori Boisjoli, Director of Software Engineering, Systems & Software. “We believe that by offering
an automated, lower-cost online solution, utilities will realize reduced operating costs and
quicker revenue returns.”
About KUBRA
KUBRA develops and markets Customer Communication Management (CCM) solutions via a portfolio of
business process outsourcing, information software, and professional services. KUBRA’s
integrated solutions enable companies to compose, deliver, manage and process complex,
high-volume, personalized information assets for maximizing the customer relationship management
potential of each and every customer contact. KUBRA has over 400 clients including some of the
largest Communication, Utility, Insurance, Financial Services, Media and Manufacturing/Distribution
organizations. KUBRA maintains facilities in Atlanta GA, Gardena CA, and Secaucus, and
Mississauga, ON.
About Systems and Software
Since 1973, Systems & Software has been a top-rated Customer Information Systems and Customer
Service provider to municipal and investor-owned (IOU) electric, water and gas utilities. With an
unrivalled track record of success, the company’s web-based enQuesta software drives advanced
business performance including utility billing, revenue management, Service-Oriented Architecture
(SOA), mobile workforce management & GIS integration, electronic bill presentment & payment (EBPP),
automated meter reading (AMR)/meter data management (MDM) integration, time-of-use (TOU) billing,
asset management/work management integration, and a customer self-service web portal as well as
business intelligence and reporting. enQuesta is proven to increase efficiencies, as well as
enhance revenues and resources. For more information about Systems & Software, Inc. and enQuesta,
please visit www.systemsandsoftware.net.
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